CHATGPT IN HR PRACTICES: A GAME CHANGER IN THE 21ST CENTURY    

Authors : DOMINIC AMALAN. A

Publishing Date : 2023

DOI : https://doi.org/10.52458/9789388996587.2023.eb.ch23

ISBN : 978-93-88996-58-7

Pages : 108

Chapter id : PART-2/NSP/ICAAR-2023/A-23

Abstract : Since the industrial revolution, Human Resource Management (HRM) has advanced significantly, and with the development of technology, the subject has seen an unprecedented transformation. An AI-powered chatbot called ChatGPT has been making headlines in the human resources sector. It has pervaded the private and the public sector both in Individuals and organizations. Introducing and infusing ChatGPT in HR practices will not only be optional but a compelling part of one’s very survival. ChatGPT affects the human world including our very choices, options, skills, performance, and excellence. Hence, defining and understanding the importance of ChatGPT and its technology as well as its ethical use in HR practices without diluting the professional competence of the process be kept in mind. ChatGPT is intended to automate the hiring procedure and offer a quicker and more effective approach to screening applicants. But, ChatGPT is redefining how HR organizations run even outside the normal hiring process. It can automate administrative duties, provide employees with real-time feedback, and even measure employee engagement. In this technical study viewpoint, we will dig into the ChatGPT universe and examine how it has revolutionized HR practices in the twenty-first century. Although many research articles are rolled out recently, related to ChatGPT in general, this research exhibits some reflections on the positive and negative aspects of ChatGPT and their influence on HR employees. This research heavily relies on secondary data to justify the above statements.

Keywords : Chatbots, ChatGPT (Generative Pre-trained Transformer), Human Resource (HR) Practices, Artificial Intelligence (AI) tools, ChatGPT-at-work-with-HR, ‘Conversational Agent’

Cite : A, D. A. (2023). Chatgpt In Hr Practices: A Game Changer in the 21st Century (1st ed., pp. 108-113). Noble Science Press. https://doi.org/10.52458/9789388996587.2023.eb.ch23

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