A UNIFIED APPROACH: LEGAL PROTECTIONS FOR CONSUMERS ACROSS SECTORS    

Authors : Dr. Suman Singh

Publishing Date : 2025

DOI : https://doi.org/10.52458/9789349381636.nsp.2025.eb.ch-04

ISBN : 978-93-49381-23-0

Pages : 51-73

Chapter id : NSP/EB/CRRISE/2025/Ch-04

Abstract : Consumer rights are fundamental in ensuring that individuals are protected from market exploitation. The Consumer Protection Act, introduced in 1986 and revamped in 2019, serves as the cornerstone for consumer rights in India. It defines six key rights of consumers: While the Consumer Protection Act is comprehensive, its provisions primarily address consumer grievances through mechanisms like District, State, and National Consumer Commissions. However, consumer markets are complex, and diverse sectors—such as food safety, pharmaceuticals, telecommunications, and e-commerce—have unique challenges that require additional legal frameworks to ensure comprehensive protection (Chawla and Kumar, 2021).

Keywords :

Cite : Singh, S. (2025). A Unified Approach: Legal Protections For Consumers Across Sectors (1st ed., pp. 51-73). Noble Science Press. https://doi.org/10.52458/9789349381636.nsp.2025.eb.ch-04

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