STUDY ON THE ROLE AND POTENTIAL OF TECHNOLOGY IN THE PATIENT ACQUISITION, RETENTION AND REFERRALS IN INDIA    

Authors : 1. Ankit Kumar Jha, Student, IIHMR University; 2. Dr. Vinod Kumar SV, Professor, IIHMR University

Publishing Date : 2025

DOI : https://doi.org/10.52458/9789349381452.nsp.2025.eb.ch-2

ISBN : 978-93-49381-78-0

Pages : 5-8

Chapter id : IIHMR/NSP/EB/TSLHSTIOE/2025/Ch-02

Abstract :

Keywords :

Cite : Jha, A. K., & SV, V. K. (2025). Study On The Role And Potential Of Technology In The Patient Acquisition, Retention And Referrals In India (1st ed., pp. 5-8). Noble Science Press. https://doi.org/10.52458/9789349381452.nsp.2025.eb.ch-2

References :

1. Sahlabadi, M., Muniyandi, R. C., Doroudian, N., & Usman, O. L. (2022, February). Impact of Cloud-Based Customer Relationship Management (CRM) in Healthcare Sector. In 2022 International Conference on Business Analytics for Technology and Security (ICBATS) (pp. 1-7). IEEE.
2. Vaish, A., Vaish, A., Vaishya, R., & Bhawal, S. (2016). Customer relationship management (CRM) towards service orientation in hospitals: A review. Apollo Medicine, 13(4), 224-228.
3. Mohsan, F., Nawaz, M. M., Khan, M. S., Shaukat, Z., & Aslam, N. CRM In Healthcare Industry: An Innovative, Emerging. Enterprise Value Creation Through Creative Management Practices, 2(16), 37.