Abstract : Outpatient services are crucial for the hospital, acting as the entry point to its services. The patient's perception of the hospital is often shaped during their visit to the Outpatient Department (OPD), and this initial impression significantly impacts their overall sensitivity to the hospital [1]. Patient satisfaction is negatively correlated with waiting time, which is the amount of time a patient must wait in a clinic or hospital before seeing clinical staff [2]. According to the Institute of Medicine, around 90% of patients ought to be checked out within 30 minutes of their appointment time [3]. Waiting times can have a detrimental impact on patients' use of health services by influencing their propensity to visit the clinic again, which can eventually compromise continuity of care. Thus, cutting down on wait times may enhance patient satisfaction and make them more inclined to stay at the same hospital for their medical needs [4].
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Cite : Pal, S. R., & Das, A. (2023). Assessment Of Outpatient Waiting Time Using Hmis And Observational Data Of Tertiary Care Hospital In Kolkata, West Bengal, India (1st ed., p. 79). Noble Science Press. https://doi.org/10.52458/9789388996990.2023.eb.ch-20
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